News
EV Charging: A Rundown for Block Managers
Belinda Bagnall of Residentsline, provides block managers a brief guide on EV chargers. As electric vehicles become more common among residents and their guests, block managers who’ve yet to take the plunge may well
A Guide to Property Claims Inflation
Belinda Bagnall of Residentsline looks at the reasons behind the inflation of property insurance claims. It’s no secret that prices are going up. From food basics to fuel to clothing; everyone is feeling the effects
Insurers and Fair Value Assessments – have you done yours?
Belinda Bagnall of Residentsline looks at the need to ensure you are being fair in all of your business dealings. Since the Financial Conduct Authority launched their “Treating Customers Fairly” principles in 2006, all
Communal Areas: Disputes and Fire Risks
Belinda Bagnall, Managing Director of Residentsline, looks at fire risks within blocks of flats. Fire safety is still high on the agenda across the country. Since Grenfell, it’s been talked about more in the
How to Check That Your Cladding is Safe
Belinda Bagnall, Managing Director of Residentsline, provides information on how to check that your cladding is safe.
Additional Services Provided by Residentsline
Belinda Bagnall, Managing Director of Residentsline, provides details of the additional services that Residentsline provides.
The Difference Between RTM and Buying Your Freehold
Belinda Bagnall, Managing Director of Residentsline, explains the difference between Right to Manage and buying your freehold. The terms leasehold, freehold, collective enfranchisement and right to manage can be confusing, especially if you’re not a
Customer Service in 2022
Belinda Bagnall, Managing Director of Residentsline, explains the importance of customer service when managing blocks of flats.
Deciding on the Right Insurance Broker
Belinda Bagnall, Managing Director of Residentsline, focuses on the reasons finding the right insurance broker is important for you and your block of flats.
Why is Index Linking so High in 2022?
Belinda Thorpe, Managing Director at Residentsline, explains why Index Linking has increased in 2022. Index Linking (also known as Indexation) is “the adjustment of an asset's value to reflect inflation and deflation”. In terms of asset-linked
Private Roads and Gated Estates
Belinda Thorpe, Managing Director at Residentsline, explains our Roads and Private Estates cover for those in need of a bespoke quote for their gated block. Gated estates provide a level of security that is largely
Storm Damage and Your Insurance
Belinda Thorpe, Managing Director at Residentsline Flats Insurance, explains more about storm damage and how that impacts your insurance policy. Most property managers will have to deal with storm damage at some point during the
Residentsline Superheroes of 2021
Belinda Thorpe, Managing Director at Residentsline Flats Insurance explains how important her team has been to her business in 2021.
Frozen Pipe Emergencies: Vital First Steps and Preventative Measures
Belinda Thorpe, Managing Director at Residentsline Flats Insurance, explains how to ensure your block of flats is protected in the event of frozen or burst pipes this winter. Winter will soon be upon us, and
What to Do If You Don’t Agree with Your Service Charge Demand
Belinda Thorpe, Managing Director of Residentsline advises what to consider if you do not agree with the service charge demand you have received. Service charges can be a point of contention between landlords and
Why have insurance premiums increased?
A tougher attitude to risk and pricing across the insurance market has developed which now sees the flats insurance sector entering what is known as a ‘Hard Market’ for property and commercial insurances. What do
An overview of Major Works and Section 20
Belinda Thorpe, Managing Director of Residentsline, provides an overview of what you need to know about Major Works and Section 20. Major works, otherwise known as qualifying works, are any works being done to the building
Extending Your Lease: The Beginning
Belinda Thorpe, Managing Director of Residentsline explains the basics of extending your lease. Thinking of extending your lease? Or maybe you’ve never thought about it and haven’t got a clue why you would need
Insuring a Listed Building
Belinda Thorpe, Managing Director of Residentsline explains how to insure a listed building. If you own or are responsible for a listed building, the necessity to insure it correctly is two-fold: you must insure
What safety signs does your block of flats need?
Belinda Thorpe, Managing Director of Residentsline details the type of safety signs your block of flats may need. With Health and Safety playing a huge part in the responsibilities taken on when managing a
Fire Risk Assessment FAQs
Belinda Thorpe, Managing Director of Residentsline explains a number of frequently asked questions regularly asked about fire risk assessments. We’re all aware of the importance of fire safety what with the horrific Grenfell tragedy
How do FCA regulations affect your business?
A quick reminder on how the Financial Conduct Authority (FCA) regulations affect the way you act on behalf of your clients in property insurance matters. There are a few options available to Property Managing
How to Grow Your Business with Effective Customer Service
Belinda Thorpe, Managing Director of Residentsline describes how to grow your business by providing amazing customer service. Residentsline offer an array of market-leading products and are lucky enough to have access to special rates
What insurance does a Residents’ Management Company need?
Belinda Thorpe, Managing Director at Residentsline Flats Insurance explains what policies are available to ensure your block has the adequate cover in place. Residential Buildings Insurance Residents’ Management Company (RMC) directors and committee members often