About Us

Insurance policies for Blocks of Flats and Apartments

Residentsline’s sole focus has always been insurance for flats and apartments. Today, 24 years on, Residentsline is recognised as understanding the intricacies, risks and requirements that are unique to the flats market.

Our team of dedicated, friendly insurance experts are passionate about delivering superior products and excellent customer service, making life easier for you.

We pride ourselves on our ability to:

  • manage claims quickly and efficiently;
  • work closely with Property Managing Agents to ensure their clients receive the best cover at the best price;
  • deliver market-leading protection through our panel of preferred insurers;
  • provide online ‘property portals’ to assist Residents’ Management Companies and Property Managing Agents;
  • offer exclusively enhanced policies;
  • provide freeholders and Residents’ Management Companies with the confidence they need to satisfy their owners’ requirements; and
  • invest in our staff and systems to ensure consistently great service.

Residentsline are proud to be an affiliate member of ARMA (Association of Residential Managing Agents). Alongside this, our Managing Director, Belinda Thorpe, is an honorary consultant for the FPRA (Federation of Private Residents’ Associations), meaning we are always able to stay ahead of our customers’ insurance needs.

Our dedication to understanding our market is evidenced by healthy retention rate and customers who have been with us from the start.

With a close-knit team, a name you can trust and your call answered in person, we know we have a business people enjoy dealing with.

Call us on 0800 281235

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Get in touch with our friendly, experienced and professional team today for more information.

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