Out of Hours Assistance

Why do you need an Out of Hours Helpline?

If you have an unexpected home emergency such as a burst pipe or boiler breakdown, you’ll want to put things right as quickly as possible to protect your property from further damage and make your home safe and comfortable to live in. It’s not always easy to find a reputable contractor at short notice, and even if you do, it can be expensive.

For only *£36 per flat per annum we can keep your block safe and sound. For more information or to arrange cover simply call Residentsline on 0800 281 235.

Our Home Emergency policy provides you with a low-cost solution, ensuring help is always available when you need it most. With one call to LPG, an approved contractor will come to your home and make emergency repairs.

Our cover includes all of the following domestic emergencies:

  • The complete breakdown of your heating system
  • Plumbing and drainage problems
  • Damage which affects your security including locks and windows
  • If your only toilet is broken
  • Loss of your power supply
  • Lost keys
  • Vermin infestation
  • Roof damage

In addition, LPG provide alternative overnight accommodation if your home is unsafe or uncomfortable to stay in.

What LPG cover:

  • Contractor’s call-out fee
  • Labour costs
  • Parts and repair materials
  • Cost of alternative accommodation (up to £250)
  • We pay up to £500 per claim in total

Our service is available 24 hours a day, 365 days a year and, for additional peace of mind, all our permanent repairs are guaranteed for 12 months.

To view the Policy Wording, click here.

To view the Product Information Document, click here.

For more information, please call 0800 281 235 or email info@residentsline.co.uk.

*All flats in the block must be included in the policy. To calculate your price simply multiply the number of units in your block by £36.00.

Get in touch with our friendly, experienced and professional team today for more information.

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