I joined Residentsline in 2021. I have worked in a range of claims related roles for insurers, brokers and adjusters, for over 30 years. My role is Claims Manager, supporting clients and colleagues in all matters connected to claims.

My day includes being directly involved in the claims process from the first notification through to settlement. I’m here to deal with claims related queries from clients, insurers, and colleagues, working together to ensure claims are handled effectively.

I enjoy being a point of referral and working on complex claims. I have an involvement in all areas associated with claims and, in addition I spend time reviewing and analysing claims for our portfolios to identify and implement change to develop our claims function.