To notify us of a NEW claim, you can fill out a claims form online, (If viewing on a mobile please click here) email:claims@residentsline.co.uk or we are happy to take all the details from you over the phone on 0345 257 0365.

Supporting Your Claim

  • Photographs – The easiest way for us to understand the damage is for us to see it, as such photographs are the best way to help us deal with your claim, we will always ask for photographs of the damage.
  • Crime Reference Number – If it’s theft, malicious damage or any other crime you have suffered you will need to contact the police first. Not only will they need to investigate the crime, they will also need to issue you with a crime reference number which you will need before you can proceed with a claim on your insurance.
  • Estimates – If you wish, we can organise our suppliers to carry out repairs and works where necessary, or if you prefer you can ask a local contractor to provide an estimate. Wherever possible, we try to only ask for one estimate for the repair works (we know how difficult it can be to get people out to give an estimate), It is vital that any estimate contains as much information as possible about the works being done – remember to include the measurements of rooms affected.

Settling Your claim

Once we have agreed an estimate we can settle the claim. We will send you a cheque, made payable to your contractor, this way you can hold on to the money until they have done the works to your satisfaction. If you are using one of our suppliers, then we will deal with the invoices directly.

There is an excess applicable to most claims, whether you use a contractor of your own choice or you choose to use one of our suppliers we will deduct the excess from the first payment we issue. It is your responsibility to make arrangements for payment of the excess to the contractor.

We will stay in touch with you throughout the claim, ensuring that it is reviewed regularly and concluded as soon as is possible.

Any Other Type of Claim

If you wish to notify us of any other type of claim or require additional information relating to previous claims please email us at claims@residentsline.co.uk or call us on 0800 281235