Our Privacy Policy

In this Privacy Policy, “we”, “us” or “our” refers to Residentsline Limited a company registered in England and Wales (Registration No. 3874789) at 29 Waterloo Road, Wolverhampton complies with and is registered under the data protection laws in the United Kingdom and takes all reasonable care to prevent any unauthorised access to your personal data.

We respect the privacy of every individual who visits our site and have developed this policy because we want you to feel confident about the privacy and security of your personal information.

We follow strict security procedures in the storage and disclosure of your information as required by law under the Data Protection Act 1998

If you access and use our website you agree to be bound by and act in accordance with this Privacy Policy. If you do not, or cannot, agree to our Terms and Conditions or this Privacy Policy, you are not permitted to access and use the website and you should immediately stop using or accessing the content. If you are in breach of our Terms and Conditions, your right to access and use the website will cease immediately.

How we will use your data

In order to provide our services, we need to collect and process personal data about you and disclose this information to a number of third party service providers. This may include collection of any sensitive data as defined within the Data Protection Act 1998, or additional data collected by us not directly obtained via our website. By using our website, you confirm your explicit consent to such data being processed by ourselves or any third party providers that we may use.

Before you provide us with any information about other people, you must first get their permission. This applies to all information you provide about them. In submitting their details, you are confirming to us that you have their permission to do so, and that they understand how their information will be used under the terms of this Privacy Policy.

It is necessary for us to pass your information to the organisations from whom you will receive the quotations you have requested from our site. While we remain data controllers in relation to that information, in connection with everything that those organisations do with that information, they will also be data controllers. Their privacy statements, setting out what they do with your personal data, will be available to you on their website. All you need to do is click on their privacy policy

We may use your data to review and analyse market trends and to track sales data, including but not limited to data provided as part of your quotation, information on how you use our website, pages you have viewed and which website you used previously to visit ours. We may also pass this data to third parties for analytical purposes. Certain providers may compare your information against data they, or the company behind the brand they represent or their group of companies, already hold on you from existing products or services, and share this with the underwriters for the purpose of analysing market trends or to assess membership and transactions against certain loyalty schemes and apply a discount if applicable.

All personal information you provide will be held in the strictest confidence and only used for the purpose of providing our service, subject to certain exclusions as described within this Privacy Policy.

Disclosure of information

We will endeavour to treat all your personal information as private and confidential. Other than under the terms of this Privacy Policy we will not disclose any of your information to any other parties unless:

  • We are legally compelled to do so
  • There is a duty to the public to disclose
  • Disclosure is required to protect our interest
  • Disclosure is made at your request or with your consent

Information about our services

Residentsline Limited may use the information you supply to contact you by telephone, email, SMS or otherwise about products and services which may be of interest to you. Such services could include our newsletter, exclusive offers or renewal reminders/quotations.

If you are not happy for your data to be used in this way, you can unsubscribe in a number of ways, including:

Please remember that by opting out, we will not be able to contact you about products or services that may benefit you.

After processing a quote for a product or service on our website, we may send you a summary of the prices received by either email or SMS. This is part of our automated service and is a condition of use of our website. We may also contact you by phone to assist with your quotation or contact you about any additional services that may be available directly relating to your quote.

Renewal Quotes

If you are subscribed to our renewal reminder service, our systems may re-submit your quote details when your renewal is due (this will be based on the cover start date you entered for your last quote). The quote data may be sent to our panel of insurance providers to calculate and return their quotes. The cheapest quotes returned will be sent to you by email or SMS. If you would like to opt out of this service, please go to the ‘Information about our services’ section above for details on how to unsubscribe.

Unsolicited marketing policy

You should not receive any communication from any third parties, other than outlined in this Privacy Policy. Although we cannot guarantee this, we do have contractual arrangements in place to prevent such communication, so please let us know if you do experience problems other than outlined above by emailing info@residentsline.co.uk

If you click through to any third party website, we cannot guarantee you will not be contacted by them. We would recommend that you read their terms and conditions and their privacy policy concerning your right to opt-out from contact by them.

Help with your quotation

Many of our customers have told us that they appreciate extra information about their insurance or finance quote from the provider who has returned the cheapest prices. For this reason, by agreeing to the conditions laid out in this Privacy Policy you agree that your details may be used by us, the product or service provider to contact you with a view to seeing if you are interested in purchase, highlighting any special offers or ways they might be able to help you get an even cheaper price with them. If you do experience problems please email info@residentsline.co.uk

Your rights to your personal data

If you want to know what personal information we hold about you, we will provide you with this data. If any information held is inaccurate, we will make the necessary amendments and confirm to you that these have been made. If you wish to make a request under the terms of the Data Protection Act 1998 (DPA), for the personal information we hold about you, please write to us at:
Data Protection Officer
Residentsline Limited
29 Waterloo Road
Wolverhampton
WV1 4DJ

Please enclose two forms of identification displaying your name, address and/or date of birth (please send photocopies) and a cheque for the statutory administration fee of £10.00 made payable to Residentsline Limited. We are entitled to charge you this fee under the DPA to cover our administration costs.

Residentsline Limited is a data controller under the DPA in relation to your personal information. The product providers and their appointed representatives and any intermediaries, will also be data controllers in relation to your personal information, and you have the same rights to know what information they hold about you as you do about the information we hold.

If you have any enquiry about our data protection and privacy policy or practices, please write to the Data Protection Officer at the above address.

Removal of personal information

If you would like us to remove any personal information from our records, then please write to our Data Protection Officer at Residentsline Limited at 29 Waterloo Road, Wolverhampton WV1 4DJ or email us at info@residentsline.co.uk. We will make all reasonable efforts to delete your information from our files if it is deemed appropriate.

Monitoring

Monitoring or recording of your calls, emails, text messages and other communications may take place in accordance with UK law, and in particular for business purposes such as: quality control and training; processing necessary for the entering into or the performance of a contract; to prevent unauthorised use of our telecommunications systems and web sites and/or services; to ensure effective systems operation; to meet any legal obligation; in your vital interests; in order to prevent or detect crime; and for the purposes of the legitimate interests of the data controller.

Confidentiality

From time to time we will employ agents to process your information on our behalf. We may allow such agents, including providers of some of our services, access to your personal information. The same duty of confidentiality and security will apply to our agents. Should you take the decision to make a complaint about the service we have provided, we may be obliged to forward details about your complaint, including your personal information, to the Information Commissioner (who regulates data protection law in the UK) and/or the relevant ombudsman in existence at the time. You can be assured that they are similarly obliged to adhere to the Data Protection Act. If we or our business is taken over, your personal information may be passed to the new owners.

Law

These terms of trading are subject to English law and to the exclusive jurisdiction of the English courts. You acknowledge that by providing data to us, you consent to the processing of your data in accordance with this Privacy Policy.

We reserve the right to amend or modify our Privacy Policy at any time and in response to changes in applicable data protection and privacy legislation.

This Privacy Policy was updated on 10th October 2017