We respect the privacy of every individual who visits our site and have developed this policy because we want you to feel confident about the privacy and security of your personal information.
We follow strict security procedures in the storage and disclosure of your information as required by law under the Data Protection Act 1998
How we will use your data
In order to provide our services, we need to collect and process personal data about you and disclose this information to a number of third party service providers. This may include collection of any sensitive data as defined within the Data Protection Act 1998, or additional data collected by us not directly obtained via our website. By using our website, you confirm your explicit consent to such data being processed by ourselves or any third party providers that we may use.
We may use your data to review and analyse market trends and to track sales data, including but not limited to data provided as part of your quotation, information on how you use our website, pages you have viewed and which website you used previously to visit ours. We may also pass this data to third parties for analytical purposes. Certain providers may compare your information against data they, or the company behind the brand they represent or their group of companies, already hold on you from existing products or services, and share this with the underwriters for the purpose of analysing market trends or to assess membership and transactions against certain loyalty schemes and apply a discount if applicable.
Disclosure of information
- We are legally compelled to do so
- There is a duty to the public to disclose
- Disclosure is required to protect our interest
- Disclosure is made at your request or with your consent
Information about our services
Residentsline Limited may use the information you supply to contact you by telephone, email, SMS or otherwise about products and services which may be of interest to you. Such services could include our newsletter, exclusive offers or renewal reminders/quotations.
If you are not happy for your data to be used in this way, you can unsubscribe in a number of ways, including:
- Click on the ‘unsubscribe’ link provided on each email we send to you;
- Email: firstname.lastname@example.org
- Use the ‘Contact us’ form on the www.residentsline.co.uk website
Please remember that by opting out, we will not be able to contact you about products or services that may benefit you.
After processing a quote for a product or service on our website, we may send you a summary of the prices received by either email or SMS. This is part of our automated service and is a condition of use of our website. We may also contact you by phone to assist with your quotation or contact you about any additional services that may be available directly relating to your quote.
If you are subscribed to our renewal reminder service, our systems may re-submit your quote details when your renewal is due (this will be based on the cover start date you entered for your last quote). The quote data may be sent to our panel of insurance providers to calculate and return their quotes. The cheapest quotes returned will be sent to you by email or SMS. If you would like to opt out of this service, please go to the ‘Information about our services’ section above for details on how to unsubscribe.
Unsolicited marketing policy
Help with your quotation
Your rights to your personal data
If you want to know what personal information we hold about you, we will provide you with this data. If any information held is inaccurate, we will make the necessary amendments and confirm to you that these have been made. If you wish to make a request under the terms of the Data Protection Act 1998 (DPA), for the personal information we hold about you, please write to us at:
Data Protection Officer
29 Waterloo Road
Please enclose two forms of identification displaying your name, address and/or date of birth (please send photocopies) and a cheque for the statutory administration fee of £10.00 made payable to Residentsline Limited. We are entitled to charge you this fee under the DPA to cover our administration costs.
Residentsline Limited is a data controller under the DPA in relation to your personal information. The product providers and their appointed representatives and any intermediaries, will also be data controllers in relation to your personal information, and you have the same rights to know what information they hold about you as you do about the information we hold.
Removal of personal information
If you would like us to remove any personal information from our records, then please write to our Data Protection Officer at Residentsline Limited at 29 Waterloo Road, Wolverhampton WV1 4DJ or email us at email@example.com. We will make all reasonable efforts to delete your information from our files if it is deemed appropriate.
Monitoring or recording of your calls, emails, text messages and other communications may take place in accordance with UK law, and in particular for business purposes such as: quality control and training; processing necessary for the entering into or the performance of a contract; to prevent unauthorised use of our telecommunications systems and web sites and/or services; to ensure effective systems operation; to meet any legal obligation; in your vital interests; in order to prevent or detect crime; and for the purposes of the legitimate interests of the data controller.
From time to time we will employ agents to process your information on our behalf. We may allow such agents, including providers of some of our services, access to your personal information. The same duty of confidentiality and security will apply to our agents. Should you take the decision to make a complaint about the service we have provided, we may be obliged to forward details about your complaint, including your personal information, to the Information Commissioner (who regulates data protection law in the UK) and/or the relevant ombudsman in existence at the time. You can be assured that they are similarly obliged to adhere to the Data Protection Act. If we or our business is taken over, your personal information may be passed to the new owners.