Complaints

What to do if you have a complaint

In the first instance you should write to us, for the personal attention of:

Mr Laurence Hughes

CHUResidentsline

29 Waterloo Road

Wolverhampton

WV1 4DJ.

Alternatively, you can contact us by telephone on 01902 712962 and ask for Mr Laurence Hughes.

If we are not able to resolve the matter very quickly, we have an FSA complaints procedure and you will be provided with full details.

If we cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service at:

Financial Ombudsman Service

South Quay Plaza

183 Marsh Wall

London

E14 9SR

Tel: 0800 023 4567 (free from a landline) or 0300 123 9 123 (free for mobile phone users paying monthly charge for calls starting 01 or 02).

Email: complaint.info@financial-ombudsman.org.uk