QBE Insurance Claims Required Information
In the event of a incident please call Residentsline’s claims line on 0345 257 0365 or email qbeclaims@residentsline.co.uk.
Suffering a claim is always a distressing event. To help us ensure your claims are handled as quickly as possible the following information will assist.
ESCAPE OF WATER
• Incident details including notes of where water is coming
from (e.g. fixed apparatus)
• Flats/rooms affected and sizes
• Estimate(s)
• Photograph(s)
• Contact details for all affected properties
THEFT/MALICIOUS DAMAGE
• Incident details including how entry gained and any
emergency repairs undertaken
• Crime reference number/station and reporting officers
• List of items(s) lost
• Estimate(s)
• Photograph(s)
• Contact details for all affected properties
• Dimensions of affected areas
IMPACT
• Incident details including cause of impact
• If by vehicle, third part insurer details
• Estimate(s)
• Photograph(s)
ACCIDENTAL DAMAGE
• Incident details including which rooms affected and size
(if applicable)
• Estimate(s)
• Photograph(s)
STORM
• Incident details including date of loss and prevailing
weather at the time
• If roof affected, age and type of roof
• Location (facing direction)
• Estimate(s)
• Photograph(s)
FIRE
• Incident details including extent of damage
• Cause, if arson, crime reference number/station and
reporting officer
• Estimate(s)
• Photograph(s)
• Contact details for all affected properties
Find Out More
Get in touch with our friendly, experienced and professional team today for more information.